At Thyi Ecommerce Sweet Manufacturers, we strive to provide our customers with the highest quality sweets and exceptional customer service. We understand that there may be situations where you need to cancel an order or request a refund. Please read our cancellation and refund policy outlined below:

1. Cancellation Policy: 1.1. Order Cancellation by the Customer: Customers can request an order cancellation within 24 hours of placing the order. To cancel an order, please contact our customer support team at the earliest. 1.1.1. Orders that have already been processed or shipped cannot be canceled. 1.1.2. In case the cancellation request is made after 24 hours, we cannot guarantee that the order can be canceled, as it may have already been processed or dispatched.

1.2. Order Cancellation by Thyi Ecommerce Sweet Manufacturers: 1.2.1. We reserve the right to cancel an order under the following circumstances: – If we are unable to fulfill the order due to stock unavailability or other unforeseen circumstances. – If there are discrepancies in the order information provided, such as incorrect address or contact details. – If we suspect fraudulent activity or misuse of our services. 1.2.2. In the event of order cancellation by Thyi Ecommerce Sweet Manufacturers, we will notify the customer as soon as possible and provide a full refund.

2. Refund Policy: 2.1. Refund Eligibility: 2.1.1. Refunds are applicable in the following cases: – Order cancellation within 24 hours of placing the order. – Order cancellation by Thyi Ecommerce Sweet Manufacturers. – If the delivered sweets are damaged, defective, or not as described. 2.1.2. Refunds may not be applicable if the customer is dissatisfied with the taste, flavor, or personal preferences of the sweets.

2.2. Refund Process: 2.2.1. To request a refund, customers must contact our customer support team within 48 hours of receiving the order. Please provide the necessary order details and reason for the refund request. 2.2.2. Our team will assess the refund request and, if eligible, initiate the refund process. 2.2.3. Refunds will be processed through the original payment method used for the order. 2.2.4. Depending on the payment provider and method, it may take 5-10 business days for the refund to be reflected in the customer’s account.

2.3. Non-Refundable Items: 2.3.1. Certain items are non-refundable, including but not limited to gift cards, perishable goods, and customized orders.

3. Contact Information: For any queries, cancellations, or refund requests, please contact our customer support team:
   1. Phone: [Provide phone number]
   2. Email: [Provide email address]

Please note that this cancellation and refund policy applies specifically to Thyi Ecommerce Sweet Manufacturers in Dharwad and may be subject to change at our discretion. It is recommended to review this policy before placing an order or requesting a cancellation/refund.